Exchange & Return Policy
We want you to love every Astoraa piece. Here’s everything you need to know about returns and exchanges.
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1
Initiate Request
Contact us within 48 hours of delivery via email or WhatsApp with your order details.
2
Ship It Back
Pack the item securely in original packaging and ship to our address. Keep your tracking number.
2
Get Resolved
Once received and inspected, your exchange or refund is processed within 5–7 business days.
1. Return Window
- Items must be returned within48 hoursof delivery date.
- Products must be unused, unworn, and in original condition with all tags intact.
- Original packaging and dust bags must be included.
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2. What Can Be Returned?
- Products (Unused with tags) – Return (Yes), Exchange (Yes), within 48 hours.
- Damaged/Wrong Items – Return (Yes), Exchange (Yes), within 48 hours.
- After delivery, the items were used – Return (No), Exchange (No).
3. Exchange Process
- Approved refunds are processed within 5–7 business days after inspection.
- Refunds are issued to the original payment method or as store credit.
- Cash on Delivery orders are refunded via bKash or bank transfer — please provide your account details.
- Shipping fees are non-refundable.
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